Buying a property is often the first legal transaction your clients will be involved in. This is why we’ve developed our Consumer Portal to streamline and simplify the process and offer increased transparency.
As part of the tmconnect platform, Consumer Portal enables visibility on both sides, offering a connected property community of law firms, agents and lenders. Intelligent automation provides an enhanced customer experience, allowing you to build confidence and improve communication during the property transaction.
24/7 REAL TIME ACCESSIBILITY
We are now living in a digital world where there is a growing expectation to conduct any online business immediately whenever and wherever we choose to.
Once accessed, the tmconnect consumer portal provides your clients with instant visibility of their property transaction information at their fingertips, providing increased convenience and customer satisfaction.
We understand your business and the market challenges. Our innovative solutions enable a simplified and automated process delivery that aims to improve the experience for everyone in the property chain. Our team are on hand to guide you through and get you up to speed as quickly as possible.
Communication is a confidence driver in the market. Combined with transparency and improved data driven accuracy on both sides of the transaction, this could be a gamechanger for your clients.
We needed to up our game to provide a better service to our clients. Competition is increasing all the time so we need to be able to differentiate ourselves. We definitely see the Consumer Portal as something that will help us to do that. With margins as small as they are in our market, it will help to make us more cost competitive. The more streamlined we can make our processes, the better.
Following our decision to use the tmconnect platform, the Consumer Portal is the obvious next step for TPS to continue driving efficiencies and provide clarity at every stage of the process for our clients.
It provides a single point of communication and connects our network of estate agents, their clients and our panel of solicitors and conveyancers perfectly which will make a difference to their experience of using us, which is critical for our relationship with them.
The automation features will help us to save time and cost in our processes with transparency and accuracy for our clients. This streamlined approach is what really helps to set us aside in the market.
Our partnership with tmgroup also gives us confidence to know that we’ll have total support on the journey from someone who really understands our business and our market.
What information do we collect about you?
We collect information about you when you register with us or place an order for products or services. We also collect information when you voluntarily complete customer surveys and provide feedback.
How will we use the information about you?
We collect information about you to process your order, manage your account and to email you about changes and additions to the existing services we provide, any new services and general marketing about our products and services. We also pass on your personal information to our group of companies so that they may offer you their products and services.
We will not share your information for marketing purposes with companies outside our group.
We would like to send you information about products and services of ours and other companies in our group which may be of interest to you.
You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other members of our group.
If you no longer wish to be contacted for marketing purpose, please click here or email us at firstname.lastname@example.org.
Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy
of some or all of your personal information, please email at email@example.com or write to us
at the following address:
Data Officer, TM Group (UK) Ltd, 1200 Delta Business Park, Swindon, Wiltshire, SN5 7XZ.
We may make a small and reasonable charge for this service.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
How to contact us
Introduction from the Managing Director
Slavery and human trafficking remains a hidden blight on our global society. We all have a responsibility to be alert to the risks, however small, in our business and in the wider supply chain. Staff are expected to report concerns, and management are expected to act upon them.
Modern slavery is a criminal offence under the Modern Slavery Act 2015. Modern slavery can occur in various forms, including servitude, forced or compulsory labour and human trafficking, all of which have in common the deprivation of a person’s liberty by another in order to exploit them for personal or commercial gain. This document sets out the policy of tmgroup with the aim of the prevention of opportunities for modern slavery to occur within its businesses or supply chain. This policy’s use of the term ‘modern slavery’ has the meaning given in the Act. As tmgroup has an annual turnover in excess of £36m, we are required by the Modern Slavery Act 2015 to provide a statement of intent to all of our employees and suppliers.
tmgroup comprises of IT (Development, Infrastructure and Service Desk), Operations, Finance, Sales and Marketing and HR.
Our Supply Chains
Our supply chain includes obtaining property searches from Local Authorities and other professional Search providers, outsourced payroll, office stationery providers, IT Vendors, recruitment consultants, site maintenance contractors, cleaning contractors, external storage, kitchen supplies and waste disposal.
Our Policies on Slavery and Human Trafficking
Our Anti-Slavery statement reflects our commitment to acting ethically and with integrity in all our business relationships and to implementing and enforcing effective systems and controls to ensure slavery and human trafficking is not taking place anywhere in our supply chains.
Due Diligence Process on Slavery and Human Trafficking
As part of our initiative to identify and mitigate risk:
Supplier Adherence to our Values
We have zero tolerance to slavery and human trafficking. We expect all those in our supply chain and contractors to comply with our values. The SMT and all managers are responsible for compliance in their respective departments and for their supplier relationships.
To ensure a high level of understanding of the risks of modern slavery and human trafficking in our supply chains and our business, we provide training to relevant members of staff. All Directors have been briefed on the subject.
Our Effectiveness in combatting Slavery and Human Trafficking
We communicate with the next link in the supply chain and monitor their understanding of, and compliance with, our expectations to measure how effective we have been to ensure that slavery and human trafficking is not taking place in any part of our business or supply chains.
This statement is made pursuant to section 54(1) of the Modern Slavery Act 2015 and constitutes our group's slavery and human trafficking statement for the current financial year