Hands on case management

Emily Rens / Senior Client Support Advisor

It’s really important to be client focused and committed to providing the client with a high-level service
Emily Rens

“As a busy mother tm group have been a great company to work for, they are flexible and truly understand how to accommodate a work life balance”

My role as a senior requires both hands on case management as well as some aspects of organising and developing others within the team.

I was promoted in 2019 through having a broad knowledge of TM client service and processes. Most of this knowledge has been obtained through practical experience within one of the Client Services teams. It’s really important to be client focused and committed to providing the client with a high-level service and solution to client issues.

As a busy mother TM have been a great company to work for. They are flexible and truly understand how to accommodate a work life balance.

Why do you like working at tmgroup?

The best thing about TM as a company for me is the support they have given me over the years and the many work benefits. Everyone who works here makes working here a joy. The Client Services role I perform is varied, challenging and fulfilling.

What do I do outside of work?

My partner and I have 2 children and a dog who keep us very busy. We love in our spare time to go for family walks and explore nature.

WORK WITH Emily Rens