We play a vital role for clients and suppliers

Steve Lennett / Client Services Advisor

My role requires a lot of detailed training and a little bit a patience on both sides
Steve Lennett

“I always put myself in the client’s shoes and treat them how I would want to be treated, particularly as any delays may mean that a house move may fall through or be delayed”

It’s important to acknowledge that starting a new job makes you feel very nervous but here at TM the team are terrific, and they made those fears disappear quickly.

My role requires a lot of detailed training and a little bit a patience on both sides, the role we play is vital for clients and suppliers. The systems take some getting used to as they are bespoke but once you are up and running, they are slick and straight forwards to follow.

Having an understanding of moving to a new house certainly helps and you will then be able to see the vital role that TM plays in the process with the conveyancing and searches. When I joined, I didn’t realise how much work goes in to moving to a new house and I was very surprised. It isn’t long before you are trained enough to take calls and personally, I loved it once I started talking to people. I soon created a rapport with a lot of our suppliers, and I think it’s the way you talk to people to get the best out of them. I am proud to say that I quickly managed to get results for our clients back slightly quicker than usual through this approach.

I always put myself in the client’s shoes and treat them how I would want to be treated, particularly as any delays may mean that a house move may fall through or be delayed. I would expect someone to constantly chase a supplier to get the search results back so that I may move into my new house – which would be very exciting!

Why do you like working at tmgroup?

TM is so supportive and caring and I was made to feel welcome from the moment I arrived. We all work as one team and we have fun together as well as working hard. My favourite moment of the year is Christmas – I have very special set of Christmas suits!
I’ve had a few jobs in my time but here if you ask anyone for help whether that’s your colleague sitting next to you or any manager, they are always willing to help which to me personally is rare and truly amazing. The other is benefits of working for TM I value is access to a virtual doctor 24/7, private medical care, pension and pension advice.

What do I do outside of work?

I’m a mobile DJ that specialises in weddings and birthdays plus I work on two committees close to my heart in the local area (Raffa club and Feed the homeless).

WORK WITH Steve Lennett