57% of respondents said they would be most likely to trust a solicitor to prepare the pack, and 70% said they would rely on their solicitor to interpret the information  

A complete solution with total flexibility.

• Comply with latest regulations
• Include either Official or Personal searches
• Include any additional documents
• Choose from flexible publishing options

It's simple and what's more, it's the same process you already use for all your cases.

Benefits to your firm:

• Cost management – helps to reduce your operating, IT investment and search costs
• Flexibility – pay as you go service with no minimum use
• Familiar processes - no change or re-training required
• Fast turnaround – delivered to your desktop
• Revenue opportunity - brand your own HIP and build stronger customer relationships
• All the compulsory and optional documents you need

Energy Performance Certificate

With access to over 870 qualified Home Inspectors, TM can offer you a fixed price residential EPC for any property of any size in England and Wales.

Creating a HIP is easy

• Create a DIY HIP case
• Choose from over 80 searches or set up a template
• Upload any other documents you want to include
• Apply your own brand
• Select the online duration
• Decide how many printed copies you need
• Continue to make changes and refresh the HIP at any time

Your client can:

• View the HIP online
• Include the link in the property details
• Email the link to a prospective buyer
• Keep a copy of the document
• Order additional copies
• Distribute copies to prospective buyers

What's more, you can refresh the HIP at any time. So as the searches arrive your client can view the latest version and you stay compliant with minimum effort.

View brochure: Home information packs

Preparing, processing and managing all the searches for a portfolio is time consuming and usually involves several secretaries, paralegals and a partner.

Using the TM Managed Services means the TM Processing team administers your searches for you to download when they are ready.

Flexible service

• Project specific search templates remove the risk of human error and help speed up the ordering process
• Instruction audit trail, maintained by the TM processing team, helps you to monitor costs and progress
• Completely scalable solutions suitable for any size project from 2 - 2000+
• Especially suitable for New Build and Plot sales and Social Housing cases

The success of the Managed Service lies in the strong working partnership we develop with you.

What we do:

• Assign a dedicated account manager to your project
• Establish bespoke project templates
• Provide advance cost summaries
• Scan and upload existing plans
• Create Ordnance Survey digital plans where necessary
• Highlight mining or other alerted searches
• Manage any enquiries raised by data providers
• Maintain contact by email
• Maintain an audit trail of instructions
• Create and maintain management information reports

To help you:

• Increase efficiency – achieve more with fewer people
• Save time and costs – for your firm and your client
• Reduce risks – locked-down, project specific search templates

  View brochure: Managed Services

Instant online cover for all residential property transactions.

TM is able to provide a comprehensive range of policies to cover against any potential problems including known risks. Using our secure online system will enable you to order and issue a fully underwritten policy in minutes at any time of the day or night.

This is what you get

• Instant access to First Title Insurance policies with no additional registration
• Online demands & needs document and policy summary
• Support from First Title's expert underwriters, many of whom have been private practice lawyers, to help you to resolve any complex issues quickly and efficiently
• Cover underwritten by First Title whose parent company, First American, is the largest title insurer in the world

Helping you

• Resolve complicated issues
• Save time and reduce costs
• Provide excellent customer service

Helping your client

• Avoid the stress and worry that the risks present
• Avoid the disappointment and cost of losing a sale
• Benefit from a fast and efficient completion
• Relax with the assurance of reliable cover

Online Residential Known Risks

First Title is committed to providing a comprehensive range of policies to address any issue relating to residential title.

• Possessory title
• Good leasehold
• Absent landlords (flat/maisonette or house)
• Unknown Freehold Restrictive Covenants referred to in Title or Deed which is missing
• Missing Deed or Lease refers to easements, rights or other provisions, which are unknown
• Breach of Restrictive Covenant
• Chancel Repair (Successor and Non-Successor)
• Flying/Creeping Freehold
• Lack of Drainage/Service Media/Water Supply
• Lack of Building Regulations/Planning Permission/FENSA certificate
• Local Authority Search - No Search for Purchase or Remortgage Transactions
• Local Authority Search - Search Delay for Purchase or Remortgage Transactions
• Local Authority Search - Search Validation for Purchase or Remortgage Transactions
• Insolvency: Deed of Gift/Undervalue Transaction (Lender Only)
• Listed Building Consent (Lender Only)

View a full list of risks, including less common issues
View brochure: Residential Title Insurance

TM Group has developed a comprehensive range of services to give conveyancers and their staff a simple and efficient way to manage and order property searches online.

TM offers you

• Intuitive technology and workflows
• Excellent customer service
• Effective risk management tools
• Cost efficiencies
• Constant innovation
• No contract or subscription fee
• Ongoing training and support

More useful features:

• Search results are returned to the online case with an e-mail to the user
• Ordnance Survey MasterMap® provides up to date digital plans
• Sophisticated mapping
• Case management integration
60640263
• Search expiry warnings
• Search alerts
• Online disbursement guide
• Case cost summary
• Comprehensive invoice details
• Automatic archiving and audit trails

TM customers say:

Search delivery

we never have to worry if someone is away, anyone in the office can access any case and its search reports and status at any time.

Automatic expiry warnings

40% of negligence claims are due to a manual process that allows searches to expire.

Search archiving

with all the records we have to keep now, it is a real help to know that TM will automatically archive all our case reports and that we can easily recall them whenever we need to.

Search templates

having our own templates on the system makes it really easy to order the searches we prefer. It's much quicker now and we know we are maintaining a consistent service.

Easy change over

TM made sure the changeover process was really simple – it was clear they knew what we needed and the support was excellent.

View brochure: Residential Services

TM Group (UK) Limited

200 Delta Business Park | Swindon | Wiltshire | SN5 7XD
Tel: 0844 249 9200
Email: helpdesk@tmgroup.co.uk
TM Group (UK) Limited comprises:
TM Property Searches Limited
TM Search Choice Limited
Company numbers:
TM Group (UK) Limited:		05278187
TM Property Searches Limited:		03775703
TM Search Choice Limited:		05281723
VAT Number:		864415221
National Sales Manager	Carole Marsden	07977 256 718
North West
Regional Account Manager	Carole Marsden	07977 256 718
Client Services Manager	Paula Oakley	07977 256 892
North East
Regional Account Manager	Paul Bradley	07977 256 717
Client Services Manager	Kirsty Watson	07977 256 843
Wales & West Midlands
Regional Account Manager	Anneliese Lewis	07977 256 887
Client Services Manager	Alex Harvey	07977 256 890
East Midlands & East Anglia
Regional Account Manager	Andrew Lallis	07977 256 783
Client Services Manager	Alex Harvey	07977 256 890
West London, City of London & Commercial
Regional Account Manager	Jon Horton	07977 256 760
Client Services Manager	Jane Greathead	07977 256 886
South West
Regional Account Manager	Paula Ratcliffe	07977 256 284
Client Services Manager	Sarah Spillings	07977 256 781
South East
Regional Account Manager	Julie Hinton	07977 256 780
Client Services Manager	Jane Greathead	07977 256 886
TM Group and its subsidiaries are registered in England: 200 Delta Business Park, Swindon, Wiltshire, SN5 7XD and are appointed representatives of First Title Insurance plc which is authorised and regulated by the Financial Services Authority.
Chancel NSR is a trading brand of Commercial Chameleons Ltd.TM Group is an introducer appointed representative to Hera Indemnity who are regulated by the Financial Services Authority and are entered on the FSA Register under reference 306416.

View complaints procedure

All our customers are now using our new website. These are some of their comments:

The site looks much better and easier to use. You can see where everything is.

Clearer and looks easier to use - quicker as well. Highlights all the key information and looks easier to set up a new case too.

Some useful new features to help with search ordering and file housekeeping.

I find the website quick and easy to use and it is a great benefit to our firm.

If you need any help, please contact the Helpdesk or your Client Services Manager.
If you would like to register with TM please call 0844 249 9200 or email info@tmgroup.co.uk.

Implementing a new IT application can be both disruptive to end users and time consuming for the project owners. TM's account managers have devised a staged roll out programme that can be tailored to your needs.

Trainers

Our professional IT trainers have detailed knowledge of conveyancing practices and processes and have developed training courses to address relevant issues.

Every training session is customised to reflect the area of conveyancing and technical competence of the users involved.

Helpdesk

Based at our head office and available from 8am to 6pm, the Helpdesk team work hard to provide an excellent service to our customers. Whether it's general assistance or an urgent request, we will support you and proactively manage as much on your behalf as possible to reduce any impact on your daily workload.

TM Group, which includes TM Property Searches and TM Search Choice, is an established search technology company committed to providing a cost effective online report service for everyone involved in buying and selling property.

The TM website

Our website makes it easy for you to order all the searches and reports you need for any property in England or Wales. The service includes:
         • Official local authority searches direct from the local authorities via our hub
         • A wide range of personal searches
         • Integral risk management tools
         • A comprehensive range of environmental & flood reports
         • Instant Client ID checks and Title Insurance
         • Dedicated training and support

Reduced costs for you and your clients

Working closely with our suppliers means we can help keep the process simple. Our simple 'pay as you go' system is quicker, easier and more cost effective for everyone. Having our own local authority hub allows us to order official searches direct from the Local Authority and deliver them to you electronically. This offers the most cost effective and efficient solution for everyone.

IT development responding to your needs

TM has spent many years developing robust and reliable systems that will handle large volumes of searches every day. And, because all the work is carried out at our head office in Swindon, we are able to respond quickly to the changing needs of the industry. Working in partnership with TM gives you and your clients a real commercial advantage. Whatever your requirements, TM can help you access and manage the information you need to provide excellent service for your clients.

Simple to use – easy to implement

However experienced you or your team are, you will find it easy to start using the TM website. We’ll give you all the training you need to make the best of the system., and you’ll have your own Account Manager and access to our experienced helpdesk, for advice or guidance at any time.

TM now orders official searches direct from the Local Authority, and delivers them straight to your desktop via the TM Search Choice hub.

To find out more, please call 0844 249 9200

View brochure: TM Group