Case study: Connells reaping the time-saving benefits of new sales and communication tool

Since adopting mio in September 2018, Josh Lally, Senior Sales Negotiator based at Connells, Emerson’s Green, Bristol shares how mio has made chain building easier, been simple to learn AND increased his rate of exchange per month. In his own words, “the main game-changer has been convenience”. 

Building chains is quick and simple – with no risk of duplicated effort 

mio has been designed by property professionals for property professionals, offering a smarter way to manage the home buying process. With centralised communications and reduced rekeying, branches using mio have seen a noticeable increase in productivity – particularly when managing chain building.

“Building chains used to be incredibly frustrating, as it would take quite a long time to piece the full picture together, and often I would complete the work only to find out that my colleague had worked on the same chain earlier that day. 

However, with mio, it only takes a few minutes to put a chain together and I can immediately see if one of my colleagues has already built the chain, so I don’t have to. This has helped to save time (and frustration) across the team. It’s also far easier to come back to the chain and amend it, if necessary.”

Notes are clear and accessible for everyone involved 

mio also makes it easier for branches to manage day-to-day tasks, such as adding notes to cases and sharing information between colleagues and customers when they need to.

“mio definitely helps me to keep on top of my sales progression and makes it far easier to share information. If I’m out, I know one of my colleagues can easily see the information they need to be able to update a client.”

“Before mio, I relied on sheets of paper to keep on top of my sales progression. Handwritten notes could cause difficulties, especially if a colleague was off sick and someone else needed to read and share the information with any of our home movers.”

Easy to learn and navigate – from the very first day

One of the biggest concerns with adopting new technology is that teams will struggle to use it and it will have a negative impact on productivity before any benefits are realised. Yet this has not been the case with mio.

“When we were first talking about adopting mio, I was a bit worried that it would be somehow restrictive in what you could do, particularly in terms of updates and notes. I was also slightly concerned that it might not be easy to use and I wouldn’t be able to find the information that I needed. 

However, I’ve found it really easy to access and use. It wasn’t a struggle at all. The chains and updates are all very easy to navigate. Milestones are also quick to update, and then it’s clear what has and hasn’t been done – at just a quick glance.”

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