We are pleased to announce our latest service enhancements for our tmconvey property searches platform.
These enhancements have been developed to make it easier for teams to collaborate during the search ordering process.
New “due date changes” notifications will be launched on 3rd October 2016, which will save users from having to log into the system and manually check the due dates of their ordered searches.
Building on the well-received distribution list feature, we have also ensured that all communications about a case can now be sent to everyone on the distribution list – and not just to the individual who created the case.
“Due date changes” notifications remove the need to check manually for delays
Our new alert system has been developed to make it easier for individuals to find out if their ordered searches due date has changed.
This new alert system will send out an email notification to the individual that ordered the search, notifying them and anyone added to the distribution list if there is a change that will delay the due date by more than 24 hours.
This automatic alert will save you time, as you’ll no longer have to log into the tmconvey system to manually check the due date listed against any search – which can be changed at any point by the external service provider.
These new email notifications will be switched on and available to all users of the tmconvey property searches platform by Monday 3rd October.
Stay on top of all search communications even if a colleague is unavailable
For quite some time, tmconvey users have been able to specify a distribution list for any ordered searches at the point they are submitted.
This allows you to:
• Select colleagues from a drop-down list so that they also receive the final search result
• Notify everyone on the distribution list about due date changes
• Notify everyone on the distribution list about any tm communications about a case, e.g. additional information requests
• Manage any ordered searches still in process if a member of the team is unavailable
This enhancement can also save time by removing the need for chasing phone calls if there is an unexpected delay, as the required information will already be available internally – just on a different computer.
This service enhancement is currently available to all users of tmconvey.
Operations Director, Paul Damsell, comments:
“We’re always striving to make life easier for our customers, and give them the information they need to do their job quickly and efficiently.
These proactive service enhancements will make it easier for conveyancers to stay well-informed of any changes which may delay their ordered searches, so they can confidently and consistently deliver to their clients.”
If you have any questions about these enhancements, please call Helpdesk on 0844 249 9200 or email helpdesk@tmgroup.co.uk, or speak to your Account Manager.
