“It was to the huge credit of the operational management within the business that we were able to successfully move all staff members out of the office and into home working within 3 days.”
tmgroup, the leading provider of property searches and data, are proud to be celebrating National Customer Service Week (5th-9th October 2020) in recognition of everything their teams have done and continue to do to support their customers during the coronavirus pandemic.
As Joe Pepper, CEO of tmgroup comments:
“When we made the decision, on the 17th of March this year, to close our offices, none of us really knew what was to follow, and it was to the huge credit of the operational management within the business that we were able to successfully move all staff members out of the office and into home working within 3 days, so that by the time the UK Government announced the lockdown on the 23rd of March we were already out of the office and working from home. Today, our productivity is higher than it’s ever been, and despite the changes and challenges of the last six months, we continue to provide an excellent level of customer service in a very difficult market, and that is something to be proud of.”
To celebrate such an incredible achievement in the face of unprecedented market conditions, tmgroup will be engaging with The Institute of Customer Service’s 5 keys themes of:
• Monday: Insight: Knowing your customer and how to deliver to them
• Tuesday: Capability & Skills: Identifying and nurturing customer service skills in your organisation
• Wednesday: Recognition: Celebrate your customer service heroes
• Thursday: Leadership: Championing customer service in the boardroom
• Friday: Trust, Ethics & Sustainability: Building brand reputation through your actions
Jo Causon, CEO of The Institute of Customer Service adds: “National Customer Service Week is a week-long opportunity to raise awareness of customer service. It is great to see so many organisations across the UK – including tmgroup, celebrating the vital role customer service plays in successful business practice and the growth of the UK economy.”
To make the most of National Customer Service Week, tmgroup have planned an exciting line up of activities around these key themes – including paying tribute to their dedicated teams, telling their behind-the-scenes story of how they responded to lockdown, and sharing some of the sessions in their tm:tv series on how to deliver an even better customer experience:
• How to keep your clients safe: Amy Bell, from Teal Compliance Click here to watch
• How brilliant communication can help you and your clients keep in touch: Claire Smith, Moneypenny Click here to watch
• What are we going to do about Daniel? A true story of the real struggles customers face: Clare Yates, tmgroup Click here to watch
• The Customer Journey and the importance of measuring customer experience: Richard Knight, Insight6 Click here to watch
• Surviving not thriving: Clare Fanner, Find Get Grow Click here to watch
For more on how tmgroup are celebrating National Customer Service Week, please follow tmgroup’s LinkedIn and Twitter, as well as the #NCSW20 hashtag.
