As our Risky Business Roadshow continues, Sarah Percy from Shopper Anonymous explains why speed of response can make all the difference when clients are shopping around for their solicitor:
“Only 35% of law firms respond to a new client web enquiry within 4 hours. In the days of the millennial and “on the go” internet access, everyone is looking for an instant response.
By waiting for more than 4 hours, you are handing the advantage to your competitors – and they could get in and create a great first impression before you!
Ensure you have a process that responds immediately to all new enquiries, ideally by phone to make it personal. This will also give you the opportunity to outline the benefits of choosing your firm over others.”
Join us for our Risky Business Roadshow to find out more
Sarah Percy will be part of our guest speaker line-up at our Risky Business Roadshow events this November, which will explore how firms can better protect, prepare and promote their businesses.