“Easy to use and the customer service is very good, always very helpful.”
Here are just some of the wonderful things our clients have said about us so far this year.
Joanne Green at Cooper Sons Hartley and Williams LLP:
“Easy to use and the customer service is very good, always very helpful.” [April 2021]
Daniel Farrow, Paralegal at Royds Withy King:
“Good portal and easy to use ordering system.” [April 2021]
Nicky Barson at Royds Withy King:
“Easy to use website and good customer service.” [April 2021]
Helen Smith, Legal PA at Bevan Brittan:
“Helpful friendly team always happy to do what they can to assist.” [April 2021]
Catherine Mason, Legal Secretary at Dentons UK & Middle East LLP:
“Easy and clear to understand.” [April 2021]
Andrea Greenfield, Cooper Sons Hartley & Williams LLP:
“It is easy to order searches as the instructions are clear and easy to understand. The new build facility is also a bonus too. Quick, easy and efficient.” [April 2021]
Heather Rowley, Practice Manager at Temple Bright LLP:
“Easy access online.” [April 2021]
Lucy Johnson, Senior Associate Knowledge Lawyer at Freeths LLP:
“Friendly account manager and regular updates.” [April 2021]
Kennedy Hamer-Kiwacz, Paralegal at CMS:
“Easy to speak to someone.” [April 2021]
Lesley Millichamp, Legal Secretary at Shakespeare Martineau LLP:
“Friendly, helpful and quick to respond. tmgroup do a fantastic job.” [April 2021]
Kim Thurston, Conveyancing Executive at Bevirs Law:
“I like tmgroup’s swift response to queries (mainly to do with Drainage and Water Searches at present). I have never had cause to be concerned about what they do for us.” [April 2021]
Stephanie Robinson, Mishcon de Reya LLP:
“I have used the tmgroup portfolio service frequently. It’s very useful when we need searches on multiple properties. This is more time efficient than doing all the orders myself on a long list of properties. tmgroup also provide a spend report and status report, again really helpful.” [March 2021]
Kelly Pratt, Solicitor at Martyn Prowel Solicitors:
“The tmgroup team has helped us fulfil our client due diligence effectively and efficiently with AML Searches and Lawyer check etc. I also like the fact that I am dealing with people who understand the pressures that the industry is under in light of the current pandemic and are willing to give 110% to help you meet your clients needs.” [March 2021]
Tracey Horrigan, Head of Residential Property at Martyn Prowel Solicitors:
“Throughout the pandemic, Helpdesk has supported if we needed it via telephone and email, and Alex has supported us with further electronic ID check information and guidance which will make a difference for ourselves and our clients. The site is also easy to use and details of costs are readily available on each account. tmgroup also recently went out of their way to help us on a matter where we had a missing land charge search result issue, which resulted in us avoiding an indemnity insurance. The date search due is useful too.” [March 2021]
Daniela Volkan, Junior Legal Assistant at Porter Dodson:
“Great customer service.” [March 2021]
Lisa Taylor at Brighouses Solicitors:
“User friendly website.” [March 2021]
Emily Jones, Conveyancing Executive – Residential Property at The Head Partnership:
“Always there instantly, best priced and always looking to work to my time frames. Competence and promptness is key, especially at the moment.” [March 2021]
Samantha Hirons, Paralegal (Residential Property) at Aplin Stockton Fairfax:
“Easy to use.” [March 2021]
Linda Sellars, Commercial Property Secretary at Coole Bevis LLP:
“The customer support team are always very helpful.” [March 2021]
Anne Smith, Senior Legal Secretary at Sintons LLP:
“Great options for searches.” [March 2021]
Annah-Mae Schilder, Real Estate LSA at Foot Anstey LLP:
“The team are very quick to respond – never have to chase which is great when we are always working to tight deadlines!” [March 2021]
Charleigh Cotton at Browne Jacobson LLP:
“Easy to get hold of and super friendly, couldn’t recommend enough.” [March 2021]
Hayley Dunham, Legal Secretary at Penmans Solicitors:
“I find the staff knowledgeable and helpful, even during the extremely busy times, due to the SDLT holiday, they were always friendly and patient. It makes our jobs easier knowing we have such great support when we call up.” [March 2021]
Sandra Eccles at Farleys Solicitors LLP:
“When you speak to an agent, they are very helpful.” [March 2021]
Christine Mapp, Senior Legal Secretary at Greenwoods GRM LLP:
“Always prompt in replying to queries.” [March 2021]
Jimmy Tiltman, Conveyancing Assistant at Stephens Scown LLP:
“The search products are easy to follow, showing clear and precise information.” [March 2021]
Sean Reeves, Associate Solicitor and Head of Residential Conveyancing at Letchers Solicitors:
“I have been working with Clare now for several years and each year not only does she surpass herself but so do TM. A casing example I had an issue with a Local Authority that kept delaying a search. I cheekily asked if there was anything either Clare or her colleagues could do and that was it they picked it up. No questions asked no promises made and before I knew it I had my search results. I was happy my clients were happy and so were the chain.” [February 2021]
Marina Wickens, Legal Director at Foot Anstey LLP:
“Our team have been using TM’s managed service for over 2 years now. It is a great service, quick and efficient, and the team are unfailingly helpful. Our thanks to Nigel Bishop who has always been on hand to resolve any particular issues. Overall a really good customer experience.” [February 2021]
Jane Stark, Partner at Rainbow Law:
“Easy to navigate and very simple to order. I love the choices of searches available, makes it very easy to pick the right one for the client’s needs.” [February 2021]
Holly Addison, Business Development Manager at Nowell Meller Solicitors:
“We receive incredible support from our client relationship manager Alex. We often have transactions with large complex plans which go way beyond the norm and nothing is too much trouble. We have always found Alex to be very responsive, helpful and knowledgeable with any request for help or guidance. A great team to work with” [January 2021]
Vikki Foxwell, Paralegal (Commercial Property) at Capital Law:
“Nothing is too much trouble for TM, always helpful, cheerful and professional. TM Group’s consistent updates in relation to potential delays and estimated turnaround times for search providers have been very helpful: we were able to get instant answers, rather than having to contact the support team and wait for a response. Generally a quick response to any queries, always going the extra mile. While everyone I dealt with has been helpful, I would like to give a special mention to Alex as she has been a direct point of contact for when I have needed something urgently. She always responds quickly, takes the time to explain any issues, and spontaneously provides useful updates.” [January 2021]
Arash Dinari, Head of Commercial Property at Wolferstans Solicitors:
“Our commercial property team has been working with tmgroup since February 2020. Thanks to their time-saving technology, we’ve significantly reduced the admin time per transaction, and this has helped our team work far more efficiently. Not only that, but the service has been fantastic. We’ve been so impressed, we’re now rolling out across our residential property team too.” [January 2021]
Have you got some lovely feedback you’d like to share? Get in touch with your Account Manager to find out more.
